Terms of Service
Updated by Incredible Socks ltd on September 17th, 2023
Identification of the Owner
The owner of the website https://www.incrediblesocks.ie and https://www.myincrediblesocks.com is Irecredible Socks Ltd. (hereafter referred to as "Incredible Socks" or "we"), an Irish company registered in Ireland with a registered office at 3rd Floor, The courtyard, Carmanhall Road, Dublin 18.
You can contact us via email at firstname.lastname@example.org.
The Acceptance of the General Conditions
The access or the use of this website implies the acceptance of these general conditions, as well as any additions or modifications that we may apply in the future. We understand that our customers are responsible for reading the general conditions of use that are applicable at any given time.
The conditions of use of this website are indefinite. We reserve the right to modify its content at any time without prior notification.
Conditions of Use of the Website
Use of the website, its contents and its services
As a User, you agree to use this website, as well as its contents, in a correct and lawful manner in accordance with current legislation, in good faith and in alignment with generally accepted browsing practices. You also agree not to perform actions that may damage or disable the website, overload it or prevent other users from using it.
The violation of the ownership rights of INCREDIBLE SOCKS or of the legitimate owners of the content found on incrediblesocks.ie and/or myincrediblesocks.com, as well as the reproduction, distribution or modification of the website or its contents and their use for commercial or advertising purposes without our prior authorization is strictly and specifically prohibited.
Intellectual and industrial property rights
INCREDIBLE SOCKS is the owner of the exclusive exploitation rights of intellectual property and industrial use of this website and all its contents. The design of the web, the photographs, videos, logo, brand name, and any information and content included on the Website, as well as the design of the products sold are protected by Irish legislation on intellectual and industrial property rights in our favor.
Therefore, the total or partial reproduction of this website; the use of its contents for commercial or illegal purposes; as well as its computer processing, public communication, distribution, diffusion, modification, transformation or decompilation without our prior authorization is strictly prohibited.
You can only use the material included in this website for your personal and private use.
In the case of hyperlinks from external websites that redirect to any of the pages found on incrediblesocks.ie and/or myincrediblesocks.com, the total or partial reproduction of the web’s contents is not permitted, nor is the inclusion of false information, or the incorrect or inaccuracy of content or of INCREDIBLE SOCK’S products. The use of “linking” that confuses the User or supposes a misuse of INCREDIBLE SOCK’S reputation or content is also not allowed.
We will enact the necessary measures to ensure the full compliance with these conditions, as well as to ensure the proper use of the web’s contents, and will exercise all the corresponding civil and penal actions in case of infraction or of breach of these conditions by any person.
INCREDIBLE SOCK’S Responsibility
We are not responsible for possible damages or losses of any nature that may be caused by:
- The use of the products or the contents included in the web by third parties, especially of an illicit, negligent, fraudulent nature or that does not comply with these general conditions, nor with good faith, or with the generally accepted uses aligned with the public order, being exclusive responsibility of the User who buys or accesses them.
- The use of an outdated or faulty version of the browser; interruptions in the connection that occur during the transmission of data; computer viruses; breakdowns or disconnections in the operation of the telematics system; blockages caused by deficiencies or overloads of telephone lines; as well as damages caused by third parties through unauthorized intrusions
- The quality of the information or of the privacy conditions offered by any external web pages which this Website considers of interest to Users and links to.
In the event of any illegitimate or suspicious use of the contents of the Website, we reserve the right to interrupt or deny, at any time and without prior notice, access to the Website and its services to the User illegitimately or suspiciously using the Website or any of the contents therein.
We promise to apply all necessary measures to try to guarantee the absence of viruses, worms, Trojan horses and similar items on our website for a safe browsing experience for our Users. However, these measures are not infallible; therefore, we cannot fully guarantee the absence of such harmful elements. Accordingly, we will not be liable for any damages that they might produce to visitors of our Website.
Likewise, we have signed all the necessary contracts to ensure the Website’s continuity and we will do our best so that it does not suffer interruptions, but we cannot guarantee the absence of technological failures, nor the permanent availability of the Website and the services contained in it and, as a consequence, we do not assume any responsibility for the damages that may be generated by the lack of availability and by failures in access caused by disconnections, breakdowns, overloads or network drops not related to INCREDIBLE SOCKS.
As a User, you understand that you are committed to using the services of the Website in accordance with the terms expressed in this Legal Notice, and are responsible for not using this Web or its contents for any activities that are contrary to the law, morality, public order and, in general, the conditions established in this legal notice. Your opinions and activities on incrediblesocks.ie and/or myincrediblesocks.com are yours, and yours alone, and cannot be linked to us nor can we be held responsible for the damages or losses derived from them.
As a User you agree not to use the website for the provision services, the advertising or commercial exploitation of such activities.
All the information you provide must be truthful. You must guarantee the authenticity of all data communicated as a result of the completion of the necessary forms for registration purposes and to access certain services. In any case, you will be solely responsible for the false or inaccurate statements that you make and the damages caused to INCREDIBLE SOCKS or third parties due to the provision of this information.
Anyone who sends communications to this Website or to its owners will be responsible for their content, and for their veracity and accuracy, therefore INCREDIBLE SOCKS is not responsible for the information and content introduced by third parties. However, and in compliance with the information provided in Articles 11 and 16 of Law 34/2002, of Services of the Society of the Information and Electronic Commerce, INCREDIBLE SOCKS is made available to all users, authorities and security forces to actively collaborate in the withdrawal or, where appropriate, blocking of all content that could affect or contravene national or international legislation, the rights of third parties or morality and public order. In the event that you should consider content that could be susceptible to this classification on this Website, please notify us immediately.
Terms of Sale
You can place an order at incrediblesocks.ie and/or myincrediblesocks.com. To add products to your cart, simply select the desired size and then click on the "Add to Cart" button. By pressing the "View Cart" button in the upper-right corner, you can see, delete or add units of the selected products as well as the total amount to be paid, shipping costs included.
The last step before placing an order is to confirm the payment. Before placing your order, you will be presented with the order summary where you’ll find an itemized list of the product/s in your shopping cart with the price of each item as well as the order’s shipping information, so that you can confirm your order before clicking the "Pay" button.
Placing an order at incrediblesocks.ie and/or myincrediblesocks.com implies the acceptance of prices, product descriptions and general conditions of sale.
Your duty is to provide us with true and valid information such as your email address, mailing address and other data necessary to correctly process your order and be able to contact you if necessary. Otherwise, we will not be able to process your order correctly. By ordering at incrediblesocks.ie and/or myincrediblesocks.com, we also understand that you are fully authorized to use the debit or credit card provided to carry out the payment. We may need to contact you to verify any of the provided information.
Order confirmation and billing
Once your order has been placed and payment confirmed, we will send you a confirmation via email with an order receipt attached. If you can't find it in your inbox, remember to check your spam. Alternatively, if you use GMAIL and our emails usually go to your ‘’Promotions’’ folder, moving them to your “Primary” folder can make it easier for you to access the information.
If you would like to request an invoice, you must let us know by sending us an email to email@example.com, including your order number so we can easily locate it and issue the corresponding invoice.
Change of contact or delivery details
If you detect an error in the contact or delivery information that you have provided, you can notify us so that we can modify them by sending an email to firstname.lastname@example.org.
Items offered through incrediblesocks.ie and/or myincrediblesocks.com are currently available to be delivered anywhere in the world. Orders will be subject to the availability: Should the desired product be out of stock, we will notify you to let you know when it should be available again. We will also offer you the option to choose a product with similar characteristics of equal or superior value. In the event that you do not want to order a substitute nor do you want to wait to receive the restock of the originally-desired product, we will refund you for the full amount paid.
Our commitment is to deliver all our products in perfect condition to the delivery address provided during the purchase process. We will offer you real-time delivery updates so that you can keep track of your order and the delivery time.
If you want to see all the details about prices, processes and shipping costs, you can do so in our FAQs section, under “Shipping”.
Withdrawal and modification of products
We reserve the right to withdraw any of our products from our website at any time, as well as the right to remove or modify materials or their contents, for whatever reason, without the need for prior notice.
The prices of each product will be published at all times on incrediblesocks.ie and/or myincrediblesocks.com. This price will include applicable taxes. The price of shipping costs will be indicated in the last step of the purchase process, when selecting the country or location delivery. The price must be paid in full at the time of purchase.
Although we reserve the right to modify the price of the products for sale on incrediblesocks.ie and/or myincrediblesocks.com, we will honor the price on file and published at the time of purchase for reimbursements.
Order payments can be made via the following methods: debit or credit card, Visa or Mastercard, Paypal, Apple Pay, Google Pay, Amazon Pay.
We reserve the right to modify, add or eliminate payment methods, without the user being able to make claims for this reason. In case you want to make a purchase, but you can’t find a payment method of interest, send us an email to email@example.com so we can find a solution.
The card used is charged in real time through our payment gateway once the veracity of the data has been verified by the corresponding financial institution. We will not be held responsible if the issuer of your credit or debit card does not authorize the payment. Furthermore, we are not responsible for possible computer failures due to failures of the relevant financial institutions or payment platforms.
Likewise, we reserve the right to take any measures we deem necessary, including the cancellation of the order, the collection of any additional surcharge, or the blocking of any User should we notice suspicious or fraudulent activities.
Payment schedule, prices and shipping conditions
You can consult the information related to all these processes in our FAQs section, under “Shipping”.
Cancellations, changes and returns
Right of withdrawal
We process orders very quickly, but we will try to do our best to adapt to the changes you need to make. When purchasing any product via incrediblesocks.ie and/or myincrediblesocks.com, you will have a period of 30 business days from the delivery of your product to return it without the need to give any explanation.
To exercise your right of withdrawal and request any change or cancellation to your order, please send us an email to firstname.lastname@example.org.
You can also use the withdrawal form that appears as an Annex at the bottom of this page, although its use is not mandatory. As long as you exercise your right to communicate your wish to withdraw your order within the established timeline via one of the established channels, your petition will be valid.
Consequences of withdrawal
In the case of withdrawal, we will refund all payments received, including delivery costs (with the exception of additional costs resulting from the choice on your part of a delivery modality other than the least expensive ordinary delivery option offered) without undue delay and, in any case, no later than 14 business days from the date on which we receive your decision to withdraw from this contract.
We will proceed to carry out said refund by using the same means of payment used when the order was placed, unless you have explicitly indicated otherwise. In any case, you will not incur any expenses as a consequence of the refund, although you will have to assume the direct cost of return of the goods.
For more information related to all these processes, you can take a look at our FAQs section under “Returns”.
Guarantee of the products purchased
On the other hand, in addition to the 30 days to return the product, and in accordance with the Real Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users, we will respond to manufacturing defects that appear within a period of two years from the delivery of the order.
Should you notice any defect, you must inform us as soon as you’ve observed the anomaly, informing us via email to email@example.com. Please include the order number and the observed issue. Our warranty will cover manufacturing defects, and will, therefore, exclude defects or deterioration caused by external factors (accidents, wear, misuse, improper handling of the product), as well as the products whose original form has been manipulated, altered or repaired by the customer or by third parties not authorized by us.
You can consult the information related to all these processes in our FAQs section under “Returns”.
Written Communications and Notices
Although the applicable regulations usually require that part of the communications that we maintain with you are written, the use of incrediblesocks.ie and/or myincrediblesocks.com constitutes the acceptance that the communications with you occur for the most part via the email. It is understood that any relevant information or notification will be done through the contact email that you have provided, fulfilling the same requirements as if the communication had been carried out via pen to paper.
In any case, we reserve the right to send you information or communications to the mailing address provided at the time of purchase.
For your part, you can request any information, ask us any questions, or send us your comments, suggestions or incidents by emailing us at firstname.lastname@example.org. We try to answer all emails within an approximate period of 24 - 48 working hours.
Invalidity or ineffectiveness of the clauses
If any of the clauses included here were declared totally or partially null, it will only affect that provision. The rest of the conditions will remain current and applicable.
Comments, Suggestions, Complaints and Claims
For any type of doubt, query, suggestion or claim you can contact us via the following communication channels:
- By physical mail, sending a letter to Incredible Socks, 3rd floor, The Courtyard, Carmanhall Rd, Dublin 18, Ireland
- By email, to: email@example.com
- By phone, calling: (+353) 1 6779000
Your complaints and claims before our customer service will be attended to in the shortest possible time and, in any case, within the timeframe legally established.
Governing Law and Jurisdiction
These conditions will be governed by Irish law.
All questions that may arise due to interpretation, execution or eventual breach of these conditions, or of their use, the user, regardless of the place where any dispute arises, will submit to the competence and non-exclusive jurisdiction of the courts and tribunals of Dublin, Ireland.
The foregoing, without prejudice to the jurisdiction of the courts and tribunals of the address of the consumer in the event that the User has the status of consumer according to the legislation in force at any time.
Nothing in this clause will affect the rights that as a consumer the current legislation grants the User.
Resolution of online disputes (Online Dispute Resolution)
We inform you that the European Commission provides a resolution platform for online litigation which is available at the following link: http://ec.europa.eu/consumers/odr/. This link is provided pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council, and the sharing of this data is merely informative. We are not required to participate in the resolution of online disputes.